Project Manager, Managed Services

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Established in 1973, SES AMERICOM is the largest supplier of satellite services in the U.S. and is recognized for the delivery of the highest quality satellite communications services. The company currently operates a fleet of spacecraft in orbital positions providing service throughout the Americas. As a member of the SES family, AMERICOM is able to provide end-to-end telecommunications solutions to any region in the world. Based in Princeton, New Jersey, SES AMERICOM maintains offices in the United States, Europe, South America and Asia. We are a wholly owned subsidiary of SES, offering access to a fleet of over 40 spacecraft operated by the world's leading satellite operators. For more information, visit www.ses-americom.com.

The Project Manager, Managed Services, fulfills contractual requirements for media and data customers. Acts as a liaison to the Technical Operations Center to jointly track and address service issues and overall system improvement projects.

EXPERIENCE/QUALIFICATIONS:

• Skilled in satellite communications and terrestrial systems requirements and terrestrial systems service implementation and customer service. In depth knowledge of earth station equipment and terrestrial systems.
• 10+ years in implementing hybrid networks---terrestrial, wireless, media, satellite and fiber.
• Technical or non-technical degree
• Project Management experience
• Knowledge and experience in provision and service of IP-based satellite and terrestrial data and video for full-time and occasional use networks. Familiar with iDirect, Surfbeam, DVB-H and interest and skill in adapting emerging platforms and new technology.
• Maintain and monitor budget within the scope of initiatives and produce status reports.
• Identify, request and manage staff and other resources to implement projects.
• Ability to quickly adopt internal work processes to enable Customer Relationship Management (CRM) and ERP(Enterprise Resource Planning) for Siebel and SAP projects to facilitate sales.
• Project and Procurement management experience.
• Ability to multi-task in fast-paced environment with emphasis on follow-through with customer requirements.
• Proficient in delivering crisp presentations and strong presentation skills.
• Proficient in Microsoft Office Suite software
• US citizen or Permanent Residency required.

ESSENTIAL JOB FUNCTIONS:

• Formulate and manage service projects to fulfill contractual requirements of media and data customers:
  • Create and execute project plans to meet contractual and budget requirements
  • Service implementation and post sales Customer Service
  • Direct and coordinate project activities and staff
  • Communicate regularly with the sales engineers and accoutn managers to define contractual project requirements, schedules, customer expectations and scope of work.
  • Accountability for technical data integrity for Managed Services Contracts in AMERICOM and SES affiliates’ business systems.
• Act as the sales liaison to the Technical Operations Center and System Engineering group to jointly track and address platform-related service tickets, process and data improvements and overall system improvement projects
• Assist in the development of methods and procedures for implementing programs and projects to meet customer requirements.
• Perform technical operations support; recommend improvement changes to existing equipment, provides trouble shooting instructions and procedures during circuit outages and/or degradation of service, collects and monitors monthly outage reports
• Metrics development (on what?), measurement, management and reporting (on what?)
• Travel to customer sites and earth stations