Satellite Communication Technician, Americom Government Services (AGS)

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AMERICOM GOVERNMENT SERVICES, Inc. (AGS) is an independent corporation and wholly owned subsidiary of SES AMERICOM. Leveraging a 30-year heritage of experience in the government SATCOM market, AGS offers comprehensive satellite-based communications solutions that enable federal agencies to extend secure broadband communications to fulfill both routine and mission-critical applications. With access to a fleet of 44 satellites, AGS’ full range of satellite services and end-to-end solutions allows for secure, reliable communications and comprehensive global coverage. AGS' reputation for operational excellence and highly reliable network solutions has been validated by long-term relationships with diverse government customers including DoD, U.S. Army, U.S. Air Force, Department of Commerce/NOAA, Department of Justice, Department of the Interior, Department of Transportation, NASA, and other civilian and defense-related agencies. For more information, visit http://www.americom-gs.com/.

The Communications Satellite Technician talks directly on a technical level with the customers of Americom or the clients of these customers. This employee also monitors the performance of transmissions to maintain trouble free access. In addition, this position initiates corrective action to restore interrupted service in the event of a failure in the satellite communications system. There will also be general responsibility for maintenance of the earth station facility.

EXPERIENCE/QUALIFICATIONS:

• At least 3 years of experience in satellite telecommunications engineering & customer service.
• Associates degree or technical school strongly desired.
• Demonstrated ability to operate earth station and test equipment.
• Ability to prioritize, isolate a problem, and return service back to operation quickly.
• Demonstrated communication skills (both oral and written), especially the ability to communicate with peers and others to get results.
• Experience with digital data and communications systems.
• Demonstrated working knowledge of AutoCAD.
• Experience with RF hardware, satellite communications hardware, microwave systems, antenna tracking systems and fiber optic systems.
• Required to lift equipment of up75lbs.
• Requires carrying a pager or cell phone 24/7.
• Willingness to work with high voltage power amplifiers and climb antenna structures.
• Must have the ability to get a U.S. security clearance.

ESSENTIAL JOB FUNCTIONS:

• Monitor performance of customers’ signals to confirm they are operating within assigned parameters.
• Initiate proper corrective action procedures in the event of a satellite communications or other transmission failure.
• Interface directly with customers in troubleshooting and resolving circuit problems at both the earth station and customer locations.
• Install and test new equipment in field locations; Schedule vendor access to earth station for repair and maintenance.
• Perform preventive and corrective maintenance on satellite communications equipment, including high voltage power supplies, LNAs, waveguide and cabling.
• Control access to the satellite according to published schedules.
• Provide the Network Monitoring Center with an up to date and correct status of trouble repair, resolution and times of trouble resolution.