Technical Operations Center Level I Engineer

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Established in 1973, SES AMERICOM is the largest supplier of satellite services in the U.S. and is recognized for the delivery of the highest quality satellite communications services. The company currently operates a fleet of spacecraft in orbital positions providing service throughout the Americas. As a member of the SES GLOBAL family, AMERICOM is able to provide end-to-end telecommunications solutions to any region in the world. Based in Princeton, New Jersey, SES AMERICOM maintains offices in the United States, Europe, South America and Asia. We are a wholly owned subsidiary of SES Global S.A., offering access to a fleet of over 40 spacecraft operated by the world's leading satellite operators. For more information, visit www.ses-americom.com.

This is a customer-facing technical position supporting proactive alarm management, remote IP service configurations, trouble tracking and reporting, and the overall management of customer services.

EXPERIENCE/QUALIFICATIONS:

• Minimum of two years of IP networking experience. Minimum of two years of satellite communication technical experience
• College degree is preferred. Trade school or military training in electronics or communication system.
• Able to work rotating shift work and be on call 24x7x365 for off-hours emergencies.
• Customer-centric communication and interpersonal skills (both oral and written)
• SATCOM, broadband, telecommunications, and video technical skills.
• Sound understanding of IP networking elements and protocols.
• Sound understanding of VPN Networking Applications.
• US Citizen or Green Card holder.

ESSENTIAL JOB FUNCTIONS:

• Provide engineering and analytical support for Customer and internal network elements.
• Independently monitor and direct all maintenance activities.
• Engineering and management of firewall.
• Partner very closely with customers and all involved parties in assessing issues with data transport systems.
• Partner with team members to successfully integrate new Nes (network elements) and platform into the SES network.
• Manage and escalate trouble tickets in support of customer networking applications.
• Perform routine preventative maintenance to ensure optimum level of performance across the network.